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Each product page shows the time required for that product to be ready for shipping. The actual delivery can then take between 1 week (Europe) and 4 weeks (rest of the world).
For example if a product has a shipping time of 4 weeks, it will arrive at your address within 5 weeks for European countries and up to 8 weeks for North America and Asia.
All Products are delivered free of charge to all countries of Europe (excluding any island other than UK and Ireland) and to the USA (excluding Alaska and Hawaii).
Delivery to other countries other than the ones mentioned above could be subject to the following charges:
a delivery charge, that can be automatically checked before proceeding with the purchase by entering the delivery address, to be added to the sale price and paid to Us together with the price for the Product.
possibly a customs duty or local taxes on imported goods. We are not responsible for this kind of costs, that are not charged by Us in the purchase, but have to be paid by the recipient of the goods to the local authorities. These charges are different for each country, it is your responsibility to know the laws of your country in this regard before proceeding with the purchase.
The standard method of transportation is by boat and truck. If you prefer air freight shipping, you can notify us by e-mail by clicking the link "Contact Us" at the bottom of any page. Please be aware that this type of delivery, although quicker, is far more expensive, especially for large items, therefore we will be obliged to notify you the additional costs for it, that must be agreed by You and paid in full before we proceed to organize it.
When placing your order you must tell us about any special factors that can cause difficulties in delivery, such as parking restrictions, narrow bridges, narrow or unpaved roads, by using the "delivery instructions" field provided for this purpose at the checkout. You could be charged if the delivery is more costly and/or takes longer than it otherwise would have because you failed to tell us about these factors.
As a general rule, all Products are delivered at street level, outside the address given when placing the order. It is your responsibility to handle them from there.
In this respect be aware that, whilst most of the packages composing the products can be handled by one person, sofas, table tops and bed slatted bases, due to their conspicous size and weight, can only be handled by two people.
Depending on your country, address and floor, it could be possible to arrange the delivery inside your address instead of outside, at a cost that must be agreed and paid before proceeding with the shipping.
You will be informed of the date of delivery to your address 7 days before the shipping of the Product: if you want to move the date of shipment, you have special needs for the delivery date or you want to change your delivery address, you must inform us within the next 24 hours, by clicking the link "Contact Us" at the bottom of any page: if you do it later it may be necessary to organize a new delivery, with a cost to you, which must be paid before we proceed.
If delivery is not feasible, we will ask you to provide an alternative delivery address to redeliver the goods. If we do not hear from you with a suitable alternative delivery address within 7 days of the attempted delivery, we may cancel and refund your order, and deduct a charge for our administration, transit and storage costs of 25% of the sale price. Delivery charges applied will not be refunded.
If you or a person nominated by you, that must be above the age of 18 years, are not available at the time of delivery, for security reasons, We cannot leave the goods unattended at your address and we will have to arrange a new delivery, at a cost to you that must be paid before delivery can take place.
We will not held responsible for delays in delivery due to fires, floods, strikes or other labor disputes, acts of God, acts of any governmental authority, riot, embargoes, acts of war or terrorism, shortage of fuel or energy, accidents or transportation delays, difficulty in obtaining labor or materials from the usual sources, or any other cause beyond our control (Force Majeure). If one of these events occurs, we may, at our convenience, extend the delivery date for the time required to overcome the cause of delays or cancel the order, with the refund of the full price paid.