Privacy Policy

As a user of the website you acknowledge that any use of this website (including any transactions you make) is subject to this Privacy Policy together with the Terms & Conditions of Sale.

This document explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we’ll store and handle that data, and keep it safe.

We hope the following sections will answer any questions you have but if not, please do get in touch with us.

1. HOW WE USE DATA

In accordance to the European law on data protection we may collect and process your personal data for a number of reasons, including:

A. Performance of Contract

It means we are processing your data because it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. In particular:

(A.1) If you want to open an account with us, we need your name and email address to communicate with you directly about the products we sell and the service we provide, administer prize draws and competitions you may enter, and answer to queries, issues or concerns you have.

We may keep a record of these communications to demonstrate how we communicated with you throughout; calls may be recorded for regulatory compliance, quality control and staff training, preventing or detecting criminal activity and for complaint resolution.

(A.2) If you made an order, we will need to collect your name, address and telephone number in order to deliver your order.

(A.3) If you made an order, we will need payment and transaction information you provide to process payment for any product or service you purchase from us.

B. Comply with a legal or regulatory obligation

It means we need to process your personal data to comply with a legal or regulatory duty that applies to us, in particular:

(B.1) to send you communications required by law or which are necessary to inform you about our changes to the services we provide you. For example, updates to this Privacy Notice, product recall notices, and legally required information relating to your orders;

(B.2) to provide information and data to the police or any regulatory or government authority in response to a request in connection with the investigation of any suspected illegal activities, including frauds affecting our company.

C. Legitimate Interest

It means we use your personal data to conduct and manage our business in a way that enables us to give you the best service/product and the best and most secure experience. In doing that, we make sure we consider and balance any potential impact on you and your rights. In particular:

(C.1) If you have an account with us, we will use the information you gave us to inform you of products and services, including special offers, discounts, competitions and so on which we consider may be of interest to you by Email, SMS text messages and other electronic messages such as picture messaging.

(C.2) We may use use Information about the use of our online service by the visitors (pages visited, type of device used, aproximate location etc.) to improve the site, and to determine topics, products and services that may be of interest to you or other customers, to identify trends and ensure we can keep up with demand, or develop new products/services, by combining the shopping history of many customers. Typically this kind of information is associated with the device used for browsing and not to named individuals, unless they are logged into a registered account while browsing.

We do not knowingly collect personal data from any unsupervised person under the age of 18. If you are under the age of 18, you must not submit any personal data unless you are supervised by a parent or guardian.

2. HOW WE COLLECT DATA

a) Direct interactions

We collect personal information from you when you voluntarily submit them directly to us via our website, by creating an account on our site, complete a form, enter competitions through our site, correspond with us, purchase products from the site, subscribe to our newsletter or respond to surveys and promotions.

This kind of information may include, depending on your actions:

(i) Contact details such as your name, email address, telephone number and addresses associated with your account. For your security, we’ll also keep an encrypted record of your login password.

(ii) Messages to us such as email and written correspondence.

(iii) Payment and transaction information: we will keep records of the products and services you purchase from us and the payment method you use for the transaction, but not of your credit cards details, that are directly trasferred to the credit card provider via encripted technology.

(iiii) Your social media username, if you interact with us through those channels, to help us respond to your comments, questions or feedback.

b) Automated technologies or interactions.

When users interact with our website, in order to improve our offer and costumer's shopping experience we may automatically collect Technical Data by using cookies and other similar technologies. Please see our Cookies Policy for further details.

This data may include:

- how visitors use the site, such as the pages and links they access, the time and duration they access the site, the website they come to the site from or go to after leaving it;

- the computer or other electronic devices they use to connect to the site such as the type of device, its operating system, browser, Internet service provider or mobile network, IP address;

- the approximate location, that will be no more precise than the city, state or country the visitor is using your device in.

Typically, the information we collect about how visitors use or connect to the website is associated with their device and not them as a named individual. However, if you are logged into a registered account this information may also be associated with you directly.

3. WHO WE MAY SHARE INFORMATION WITH

We may share your personal information to the following companies and organisations who may use it for the same purposes as set out above:

a) third party payment providers to administer and process your payment card details in order to complete any purchase that you make through the website;
b) employees and agents of the company and other approved third parties to administer any accounts, products and services provided, such as for example couriers for the delivery;
c) agents who (on our behalf) profile your data so that we may tailor the goods/services we offer to your specific needs, such as Facebook and Instagram
d) other organisations for the administration of prize draws or competitions;

e) in case of sale of our business, to the buyers; If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
f) if we have a duty to do so (crime prevention).

We do not disclose information about identifiable individuals to anyone else except as set out above.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

The personal information we collect may be transferred to and stored in countries outside of the jurisdiction you are in. Some of these jurisdictions offer differing levels of protection in respect of personal information and may, in certain instances, be less protective than the jurisdiction you are resident in. We will take all reasonable steps to ensure that your personal information is treated securely and in accordance with this privacy policy.

4. RIGHTS ABOUT PERSONAL DATA

You have the right to request:

- Access to the personal data we hold about you.

- The correction of your personal data when incorrect, out of date or incomplete.

- That we stop using your personal data for direct marketing (either through specific channels, or all channels).

- That we stop any consent-based processing of your personal data after you withdraw that consent.

All these issues can be directly managed by you via the GDPR page of the website that can be accessed by clicking on “GDPR tools”in the bottom of any page. If you experience problems in using the tool you can contact us .

Remember, if you choose not to share your personal data with us, or refuse certain contact permissions, we might not be able to provide some services you’ve asked for.

For example, if you’ve asked us to let you know when an item comes back into stock, we can’t do that if you’ve withdrawn your general consent to hear from us.

5. COOKIES

In order to improve its offer to the customers and fulfill their orders, this site uses cookies. For full details about our cookie policy, please see our Cookie Policy page.

 

6. SECURITY

We will treat all of your information in strict confidence and we will endeavour to take all reasonable steps to protect your personal information. However, we cannot guarantee the security of any data you disclose online.
You accept the inherent security risks of providing information and dealing online over the Internet and will not hold us responsible for any breach of security unless this is due to our negligence or willful default.
The site may contain links to and from third party websites of our partner networks, advertisers, partner merchants, news publications, retailers and affiliates, social networks. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. Please check the individual policies before you submit any information to those websites.

7. CHANGES OF POLICY

We may amend and update this Privacy Notice from time to time. Any changes in the future will be posted on this page. The date of the latest update to this privacy policy is shown at the top of this page.